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How tk54 Handles Your Personal Information

This privacy policy explains what data we collect when you open an account or make a deposit via bKash, Nagad or Rocket, how we store it, and what rights you have over it.

Account data kept securebKash, Nagad, Rocket transactions coveredYour rights, clearly statedContact us to request changesApplies to all supported regions
tk54 How tk54 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

Our approach to your data is straightforward: collect what we need to run your account, protect it properly, and give you clear ways to act on it. The four points below cover the areas that matter most to your account privacy.

Account Security Measures

Your login is protected with OTP verification sent to your registered mobile number. We use SSL encryption across all account pages so data in transit stays private.

Cookie and Tracking Policy

Session cookies keep you logged in and save your lobby preferences. Analytics cookies help us understand how pages are used. You can block non-essential cookies in your browser without losing account access.

Data Retention and Deletion

We keep account data while your account is open and for a post-closure period set by applicable jurisdiction rules. After that window, identifiable data is deleted or anonymised from our systems.

Your Rights Over Your Data

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion. Submit requests via live chat or the email linked to your account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team can process that request. Reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message arrives.

Team online

Live Chat

Open the chat widget from any page while logged in. State your request clearly and our team will pick it up and respond in sequence.

Email Support

Send your data request to our support address from the email linked to your tk54 account. Include your registered phone number for faster verification.

Account Help Page

Head to your account settings and select the help section. From there you can submit a privacy or data request directly through your logged-in session.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about how tk54 handles your personal data, your account rights and how to contact us if something needs to change.

We collect your name, email, phone number and date of birth at registration. We also log transaction references when you deposit via bKash, Nagad or Rocket to reconcile your account wallet.

No. We never store your mobile wallet PIN or password. Transaction references are logged to confirm deposits, but your wallet credentials stay entirely within your own bKash, Nagad or Rocket app.

Yes. Contact us via live chat or email from your registered address. Include your registered phone number so we can verify your identity before releasing any account data to you.

We retain your data for a post-closure period as required by the applicable jurisdiction rules that govern the region you registered from. After that window, identifiable data is deleted or anonymised.

We do not sell your data. We share transaction data only with the payment processors needed to complete your bKash, Nagad or Rocket deposits — no more than what the transaction requires.

Submit a request through live chat while logged in, or email us from your registered address. State whether you want a correction or deletion and we will confirm receipt and process it accordingly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.